Indian Railways AI Chatbot: This new AI tool can help you book train tickets, get refunds and check details on IRCTC website and app |
To make booking easier for users train tickets and avail other train related services through the Indian Railways Catering and Tourism Corporation (IRCTC), Indian Railways offers a AI chatbot called out AskDisha 2.0. The chatbot offers users a number of services like booking tickets and getting refunds and even provides the necessary information.
Here’s everything you need to know about IRCTC’s AI chatbot.
What is AskDisha 2.0
AskDisha 2.0 aka Digital Interaction TO Seek Help Anytime is an Artificial Intelligence and Machine Learning based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hinglish languages and is available on both the mobile app and the IRCTC website.
It facilitates various services offered by the train ticket booking platform like booking tickets, checking PNR status, canceling tickets and more through simple commands with AskDisha 2.0.
Apart from these, AskDisha 2.0 also supports voice commands and gives users the option to access the service using voice commands to access the services.
Services supported by AskDisha 2.0
- Book Entry
- Check PNR status
- Cancel the ticket
- Get refund status
- Change of embarkation station
- View booking history
- See the electronic ticket
- Download ERS
- Print and share the e-ticket
How to access AskDisha 2.0
- AskDisha 2.0 is available on IRCTC website as well as mobile app.
- To access it, open the officer
IRCTC website - Look for the AskDisha 2.0 logo in the lower right corner of the home page
- Enter the required details or simply start typing your query in the text box below
- Alternatively, you can also click on the “microphone” icon to speak your command.
- To use AskDisha 2.0 on your phone, download the IRCTC Rail Connect app on your smartphone
- Find the AskDisha 2.0 icon and start typing or speaking your query.
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